Hygiene Policy Due to the intimate nature of hygiene and apparel products, we maintain strict safety standards. Once an order is delivered, items under the following categories are non-returnable and non-exchangeable for hygiene reasons:
- Panties & Briefs
- Shapewear
- Innerwear Sets
Eligible Return/Exchange Cases We only accept returns or replacements under the following exceptional circumstances:
- Damaged or Defective Item: You received a torn, stained, or manufacturing-defective item.
- Wrong Item/Size Delivered: The item received does not match the product or size specified in your order confirmation.
Conditions for Claiming Replacement:
- Unboxing Video Mandatory: You must record a clear, continuous unboxing video from the time of opening the sealed package to showing the defective product.
- Reporting Window: Any defect or wrong item must be reported within 48 hours of delivery.
- Product Condition: Items must be unused, unwashed, unworn, and returned with original tags and packaging intact.
Refund Process
- Once your return request is verified via video/photo proof, we will process a replacement or refund.
- Approved refunds will be processed back to your original payment method within 5–7 business days.
Contact Support For return or replacement queries, reach out to us:
- Email: contact@velvettevibe.com
- WhatsApp / Phone: +91-9157132992